Troubleshooting

Desk invite not showing

• Confirm the store sent the share / invite for the right email
• Sign out / in on giftdesk.app/login
• Check spam for invite mail if email delivery is enabled

Orders missing from a campaign

• Verify Shopify tags match the campaign membership rule
• Confirm orders exist on the shop and are not filtered out in Admin
• See Campaigns & tags

Tracking not updating

• Fulfillment must exist on the Shopify order
• Allow sync time; then refresh the desk
• See Fulfillment sync

Plus API 403

• Shop must be on Plus or an active trial
• Check Authorization + X-GiftDesk-Shop
• See Authentication

Still stuck

Email support@giftdesk.app with shop domain, campaign id, and timestamps.